Celebrate your beautiful moments forever with a one of a kind illustration
Grace will custom hand illustrate your favourite image from a photo for you to treasure for a lifetime.
Gifting your painting and want a way to share it sooner? Check out our gift card options below. They are a perfect way to surprise your loved one for up upcoming event ( birthday, anniversary or holiday ).
HOW IT WORKS
- SELECT the type of custom painting you’d like to get started:
CUSTOM FAMILY ILLUSTRATION
Capture your loved ones in a memorable way to be remembered for years to come
CUSTOM PET ILLUSTRATION
Capture your lovable furry friends forever
CUSTOM WEDDING ILLUSTRATION
Never forget the day you said ‘ I DO’ with a custom illustration
CUSTOM HOME ILLUSTRATION
Remember one of your families biggest purchases in a special way
They are a perfect way to surprise your loved one for an upcoming event (birthday, anniversary or holiday).
You will be contacted within 24 hours after your purchase. We will review the details of your order and request photos to create your customised work of art
3. PENCIL SKETCH
Upon receiving your detailed requests, the custom work processing begins. A basic pencil sketch of your custom illustration will be created and shared with you for approval within 1 week of standard lead time. The pencil sketch is a rough outline to demonstrate layout and vague detailing. Final work will be more in- depth, detailed and can look different to the sketch.
Grace will work diligently to ensure that you are happy with the outcome of your art throughout the process. In the rare event that you are truly dissatisfied and wish to pursue a 2nd round work revision that the artist is willing to accommodate, we will provide you with a quote if it is deemed necessary. The quote will be based in calculated processing hours and compensation for the shift in scheduling which may delay our studio capacity. We will invoice you separately for the re-work service which must be paid promptly if you wish to pursue a 2nd round. Once the invoice has been paid, we will then proceed onwards to accommodate your requests.
After the pencil sketch approval, the custom artwork will take up to 1-2 weeks with standard lead time to complete.
Upon artwork completion, a digital copy of your custom artwork will be emailed to you for you to have *for personal use only* or for gifting under personal use terms.
The artwork will be professionally packaged and promptly shipped out to you or the recipient by Australian Post.
Any delay in processing by the client in regards to revisions or delayed communication with the artist / studio will result in a delayed lead time for the order and will void the initial lead time. A new timeline will then be re- assessed at the sole discretion of the artist based on her scheduling and availability.
CUSTOM ART PROCESSING
Please familiarise yourself with our policies and procedures before you place an order. If you are unsure which custom art option to choose, please contact us and we can help you select the option to best fit your needs.
Email us at: email@example.com and we will respond within 24 hours.
General processing lead times for a single custom illustration ranges from 2-3 weeks (excluding weekends + holidays). Lead times are based upon the estimated time to complete the work process and the artist’s studio capacity as well as availability.
RUSH ORDER PROCESSING
For all rush orders there is an additional fee. You can find this RUSH purchase option in the drop down options field when selecting your exact product type and size where applicable.
A single rush lead times take:
- 3 days ( + $100 )
- 1 week ( + $150 )
Not all rush orders may be accommodated due to studio capacity. In the unlikely event that your rush order is unable to be accommodated and you will be notified promptly upon purchase and issued a full refund after point of sale if you wish to entirely cancel your order. Alternatively you may decide to be refunded for the rush fee only if the standard lead time becomes acceptable for you to proceed.