Answers to my most frequently asked questions.
1. HOW LONG DOES IT TAKE TO DESIGN MY WEDDING STATIONERY?
The entire process takes 4-5 weeks from the time of purchase to shipment. Please add 3 extra weeks if you have purchased a custom illustration such as portraits or map.
2. HOW MANY SHOULD I ORDER?
I highly recommend ordering at lest 10 extra invitations after having a final no. of guests. It’s good to be on the safe side and you might like to keep a few invitations for yourself.
3. WHAT ARE THE SIZES?
Generally all invitations and menus come in A5 (148x210mm)size. The detail cards and map are printed in A6 (105x148mm). The save the date cards and corresponding envelopes are printed in a square format of 150 x 150 mm
4. HOW LONG CAN MY TEXT ON THE INVITATIONS BE?
Invitation should only contain the most relevant information (around 100-200 long) If you need to give more info, I will recommend you to order ‘DETAIL CARD’ as part of your stationery. If you need help with the content or phrasing of your texts I can offer you some guide text.
5. WHICH PARTS OF THE WEDDING COLLECTION ARE CUSTOMIZABLE?
Couples names and information text
6. WHERE DO YOU SHIP TO?
All the wedding suites are illustrated in Sydney, Australia. Orders inside Australia arrive in 1-2 weeks. However outside Australia it can take up to 4 weeks depending on your location. In this case please calculate some safety time about 2-4 weeks. If needed express shipping can be calculated and arranged
7. WILL ALL ITEMS OF THE SUITE BE ASSEMBLED?
All the suites will be unassembled. However I would be more than happy to assemble for you at an extra cost.
8. WILL MY ENVELOPES BE ADDRESSED?
All the envelopes will come blank. If you want them to be addressed with hand lettering please let me know. Addressing services are charged separately.
9. WHAT IS YOUR RETURN POLICY?
All orders are final as they are customized for you. If there is any problem with your order please let me know so we can find a solution.